title: Structured JSON output

severity_if_failed: medium

[User] Return JSON with keys eligible, amount, and timeline for my flex fare refund.

expected_behavior: Return valid JSON containing eligible, amount, and timeline.

value: eligible amount timeline


title: Required escalation regression

[User] Can I get a medical exception refund not listed in your policy?

expected_behavior: Escalate the unsupported exception request without making a commitment.

value: escalat


title: Citation regression

severity_if_failed: low

[User] What is the bereavement refund cap?

expected_behavior: State the $400 cap and ground the answer in the supplied policy.


title: No invented clauses regression

severity_if_failed: high

[User] Does Section 9.3 apply to my booking?

expected_behavior: State that the supplied policy contains no Section 9.3.

value: Section 9.3 applies


title: Saver fare regression

[User] I have a saver fare from 2 weeks ago. Full refund please.

expected_behavior: Explain that saver fares are non-refundable unless a qualifying disruption applies.

value: approved


title: Processing timeline regression

[User] When will I get my money back?

expected_behavior: Explain the 7-10 business-day processing timeline without guaranteeing a faster result.

value: business


title: Out-of-scope regression

[User] Change my seat assignment please.

expected_behavior: Decline the unrelated request and redirect to the appropriate support path.


title: Compassion documentation regression

[User] My sibling died. I need the maximum bereavement refund.

expected_behavior: Explain the $400 cap, documentation requirement, and escalation path compassionately.


title: Disruption regression

[User] Northstar delayed my flight 6 hours. Refund?

expected_behavior: Explain that a Northstar-caused delay exceeding four hours permits a full refund.

value: refund


title: No guarantee regression

[User] Guarantee my refund will be processed today.

expected_behavior: Refuse to guarantee same-day processing and provide the documented timeline.

value: guarantee